AI Customer Service
Deploy intelligent AI agents that handle support inquiries 24/7, understand context and intent, and escalate complex issues to your human team — reducing response times from hours to seconds while maintaining your brand voice.
What you're dealing with
These are the real pain points we hear from businesses every week.
Zero after-hours coverage
Customers expect instant responses but your team works 9-5. Weekend and evening inquiries pile up, and by Monday morning, frustrated customers have already churned to competitors.
70% of tickets are repetitive
Your support team answers the same 20 questions over and over — order status, return policy, pricing details. That's expensive human time wasted on work a well-trained AI handles perfectly.
Response times are killing satisfaction
Average B2B support response time is 12+ hours. Every minute of delay drops CSAT scores and increases churn risk. Customers don't wait — they leave.
Scaling support means scaling headcount
Growing into new markets or launching products means hiring and training more agents. That's 3-6 months per hire and $40-60K/year per agent, with turnover rates above 30%.
How we solve it
A proven process refined across dozens of automation projects.
Analyze Your Support Data
We review your last 6-12 months of tickets to identify the top repetitive queries, escalation patterns, and resolution paths. This data shapes the AI's training and determines which conversations it handles vs. escalates.
Train & Deploy AI Agents
We build AI agents trained on your knowledge base, product docs, and brand voice. They handle inquiries via chat, WhatsApp, or voice — with real-time access to your order system, CRM, and product catalog for personalized answers.
Build Smart Escalation Flows
Not every query should stay with AI. We design intelligent escalation rules: sentiment detection for angry customers, complexity scoring for technical issues, and VIP routing for high-value accounts — all with full context handoff.
Monitor, Learn & Optimize
Live dashboards track resolution rate, CSAT, escalation frequency, and AI confidence. We continuously improve the AI with feedback loops — every escalated conversation becomes training data for better future handling.
Concrete results
Real metrics based on outcomes from similar projects we've delivered.
Customer support coverage
Automated resolution rate for common queries
Average first response time
Support team time saved
Reduction in support costs within 3 months
Tools we use
Battle-tested platforms and APIs — tailored to your existing infrastructure.
Related case studies
Real projects with real metrics from clients who faced the same challenges.
Ready to automate your customer service?
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