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AI WhatsApp Customer Support Bot
Enabled 24/7 customer support with AI WhatsApp bot, saving 10 hours/week with Hebrew language support.
24/7Support coverage with 10hrs/week saved
The Challenge
A customer support platform handling high volumes of repetitive inquiries had no after-hours coverage, 15-30 minute response times, and bot-agent conflicts where automated and human responses overlapped.
Our Solution
Built an AI WhatsApp bot with GPT-4o-mini for native Hebrew support, real-time product catalog from Google Sheets, WooCommerce order status API, 24-hour human-handoff pause mechanism, and 10-message escalation limit.
Technology Stack
n8nGPT-4o-miniWhatsApp APIWooCommerceGoogle Sheets
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